When will my order be shipped? TOP
 Due to the popularity of Cutie Pie Bows, shipping time is currently 10 BUSINESS DAYS (Monday thru Friday -- No Saturdays, Sundays or Holidays).  Shipping times do not include USPS shipping time which is an additional 2-3 days (or more depending on usps - once a package leaves our hands, we cannot be responsible for their shipping time).


Shipping time starts the day after an order is received.  For example, if shipping time is 5 business days and you place an order on Monday, shipping time is calculated starting Tuesday (Day 1). In this example, your order will be shipped on or before the following Monday.

How are orders processed? TOP
Once an order is received, it is added to our "Production Line."  If you order 1 bow or 20 bows, it is put into production in the order it is received.

I paid with my credit card but got a receipt from PayPal? TOP

We use PayPal as our credit card processor so whether you pay via PayPal or Credit Card or ECheck, your receipt will come from PayPal.

After you place your order, you will receive a confirmation receipt from PayPal.  IF YOU DO NOT RECEIVE A CONFIRMATION RECEIPT, YOUR ORDER DID NOT GO THROUGH AND YOU WILL HAVE TO PLACE IT AGAIN.

That is the only confirmation/receipt you will receive until your order is ready to be shipped.  You will then receive a shipping confirmation with your tracking information.

I placed an order but did not get a receipt? TOP

After you place your order, you will receive a confirmation receipt from PayPal.  IF YOU DO NOT RECEIVE A CONFIRMATION RECEIPT, YOUR ORDER DID NOT GO THROUGH AND YOU WILL HAVE TO PLACE IT AGAIN.

That is the only confirmation/receipt you will receive until your order is ready to be shipped.  You will then receive a shipping confirmation with your tracking information.

I placed an order and got a receipt but haven't had any other communication with Cutie Pie Bows? TOP

After you place your order, you will receive a confirmation receipt from PayPal. 

That is the only confirmation/receipt you will receive until your order is ready to be shipped.  You will then receive a shipping confirmation with your tracking information.

How do I know when my order was shipped? TOP

You will receive a shipping confirmation via email with your tracking information from USPS.com. You can also track your order via our website at http://cutiepiebows.com/orders.php.

Do you offer local pickup? TOP

Please email us at info@cutiepiebows.com to inquire about local pickup.
 
Use Discount Coupon FreeShipping (no spaces) in the shopping cart to remove shipping costs to pick up your order.

Do you offer returns? TOP
Due to the nature of our business, we do not accept returns or exchanges. NO EXCEPTIONS.

 

Do you embroider personal items? TOP
No, we do not embroider your personal items.

How do I get coupons for FREE bows? TOP

Join our mailing list to receive coupons for FREE hair bows and to hear about our specials and promotions.



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